The Architecture of Truth.
The Operational Friction Index™ (OFI) is not a static employee survey; it is a dynamic, 36-path diagnostic engine. By utilizing a "Sovereignty Toggle," the system mathematically routes the inquiry to isolate the exact location of the Stairwell Gap within an organization.
The Master Question Bank
Database Composition
To prevent survey fatigue while maximizing forensic extraction, the OFI master bank consists of 115 highly specialized questions. No single employee receives the entire bank. The system is heavily weighted toward silo-specific operational inquiries.
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Silo Specific Constraints (63 Qs)
9 specialized departments (Sales, PMO, Delivery, etc.), each receiving 7 highly targeted questions assessing their specific operational physics.
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Leadership Injections (30 Qs)
3 distinct blocks served only to managers and executives to test alignment, uncovering "Watermelon Metrics" and "Hero Culture" mandates.
The 36-Path Assembly Engine
The routing engine forces the user to establish their operational context before a single question is served. This dual-gate intake creates 36 unique execution paths, guaranteeing that the extracted data is forensically pure.
1. The Subject
User Initiates
The employee enters the secure, encrypted diagnostic portal.
2. The Silo
Department Selection
User selects 1 of 9 departments, triggering the injection of 7 silo-specific friction questions.
3. The Sovereignty
Leadership Tier
User selects their management level (IC to C-Suite), determining if Section III logic is injected.
4. The Payload
Dynamic Assembly
The engine compiles the Core, Silo, Tier, and Qualitative blocks into a single tailored assessment.
Targeted Payloads
By dynamically stacking the question blocks based on the Sovereignty Toggle, the OFI respects the time of the Individual Contributor while applying necessary, rigorous pressure to the management tiers.
While Individual Contributors receive a streamlined 29-question baseline focused on execution friction, all leadership tiers receive an injected block of 10 strategic questions. This intentional variance maps the precise location of the "Stairwell Gap" between the boots on the ground and the executive dashboard.
29
Total Questions:
Individual Contributor
39
Total Questions:
Leadership Tiers